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RT::Extension::CommandUseriContributed Perl DocRT::Extension::CommandByMail(3)

NAME
       RT::Extension::CommandByMail - Change metadata of ticket via email

SYNOPSIS
	   Status: stalled
	   Subject: change subject
	   AddAdminCc: boss@example.com
	   AddCc: dev1@example.com
	   AddCc: dev2@example.com

	   Here goes comment/reply

DESCRIPTION
       This extension allows you to manage tickets via email interface.	 You
       put commands into beginning of a mail and extension applies them. See
       the list of commands in the RT::Interface::Email::Filter::TakeAction
       docs.

SECURITY
       This extension has no extended auth system, so all security issues that
       applies to the RT in general also applies to the extension.

INSTALLATION AND CONFIGURATION
       Read INSTALL. Note that you must patch RT to use this extension, so
       read the file.

   $CommandByMailGroup
       You may set a $CommandByMailGroup to a particular group ID in
       RT_SiteConfig.  If set, only members of this group may perform commands
       by mail.

CAVEATS
       This extension is incomatible with "UnsafeEmailCommands" RT option.

AUTHOR
       Jesse Vincent  "<jesse@bestpractical.com>" Ruslan U. Zakirov
       "<ruz@bestpractical.com>" Kevin Falcone "<falcone@bestpractical.com>"
       Shawn Moore "<sartak@bestpractical.com>"

LICENCE AND COPYRIGHT
       Copyright (c) 2006-2008, Best Practical Solutions, LLC.	All rights
       reserved.

       This module is free software; you can redistribute it and/or modify it
       under the same terms as Perl itself. See perlartistic.

perl v5.14.1			  2009-07-02   RT::Extension::CommandByMail(3)

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