RT::Interface::Email::UsereContribuRT::Interface::Email::Filter::TakeAction(3)NAMERT::Interface::Email::Filter::TakeAction - Change metadata of ticket
via email
DESCRIPTION
This extension parse content of incomming messages for list commands.
Format of commands is:
Command: value
Command: value
...
You can find list of "COMMANDS commands below".
Some commands (like Status, Queue and other) can be used only once.
Commands that manage lists can be used multiple times, for example
link, custom fields and watchers commands. Also, the latter can be used
with "Add" and "Del" prefixes to add/delete values from the current
list of the ticket you reply to or comment on.
COMMANDS
Basic
Queue: <name>
Set new queue for the ticket
Subject: <string>
Set new subject to the given string
Status: <status>
Set new status, one of new, open, stalled, resolved, rejected or
deleted
Owner: <username>
Set new owner using the given username
Priority: <#>
Set new priority to the given value
FinalPriority: <#>
Set new final priority to the given value
Dates
Set new date/timestamp, or 0 to unset:
Due: <new timestamp>
Starts: <new timestamp>
Started: <new timestamp>
Time
Set new times to the given value in minutes. Note that on
correspond/comment "TimeWorked" add time to the current value.
TimeWorked: <minutes>
TimeEstimated: <minutes>
TimeLeft: <minutes>
Watchers
Manage watchers: requestors, ccs and admin ccs. This commands can be
used several times and/or with "Add" and "Del" prefixes, for example
"Requestor" comand set requestor(s) and the current requestors would be
deleted, but "AddRequestor" command adds to the current list.
Requestor: <address> Set requestor(s) using the email address
AddRequestor: <address> Add new requestor using the email address
DelRequestor: <address> Remove email address as requestor
Cc: <address> Set Cc watcher(s) using the email address
AddCc: <address> Add new Cc watcher using the email address
DelCc: <address> Remove email address as Cc watcher
AdminCc: <address> Set AdminCc watcher(s) using the email address
AddAdminCc: <address> Add new AdminCc watcher using the email address
DelAdminCc: <address> Remove email address as AdminCc watcher
Links
Manage links. These commands are also could be used several times in
one message.
DependsOn: <ticket id>
DependedOnBy: <ticket id>
RefersTo: <ticket id>
ReferredToBy: <ticket id>
Members: <ticket id>
MemberOf: <ticket id>
Custom field values
Manage custom field values. Could be used multiple times. (The curly
braces are literal.)
CustomField.{<CFName>}: <custom field value>
AddCustomField.{<CFName>}: <custom field value>
DelCustomField.{<CFName>}: <custom field value>
Short forms:
CF.{<CFName>}: <custom field value>
AddCF.{<CFName>}: <custom field value>
DelCF.{<CFName>}: <custom field value>
GetCurrentUser
Returns a CurrentUser object. Also performs all the commands.
perl v5.14.12RT::Interface::Email::Filter::TakeAction(3)
